Terms of Service

1. Scope

These Terms of Service (“Terms”) govern your use of Voices SEO (the “App”), a Shopify app provided by Levina Alakwe Digital Services (“we”, “our”, “us”). Our full provider details are listed in our Imprint.

By installing or using the App, you (“you”, the “Merchant”) agree to these Terms. If you use the App on behalf of a company, you confirm that you are authorized to accept these Terms for it.

The App is intended exclusively for businesses. It is not offered to consumers.

2. The Service

Voices SEO helps Shopify merchants create and measure search-optimized content. Depending on your plan, the App lets you:

• Generate SEO content for collections, such as descriptions, meta titles and meta descriptions, using AI
• Define and apply a brand voice to generated content
• Publish approved content to your Shopify store
• Analyze organic traffic using the Voices web pixel
• Connect Google Search Console and Google Analytics 4 to view search and traffic performance

We may develop, change or discontinue features over time. We will not remove core features of a paid plan during a billing period you have already paid for without offering an appropriate alternative or refund.

3. Your Shopify Store and Account

You need an active Shopify store to use the App. You are responsible for your Shopify account, for the people you give access to it, and for all activity in the App under your store.

Your use of Shopify itself is governed by Shopify’s own terms.

4. Plans, Trials and Billing

• The App offers a free Basic plan with limited usage and paid plans (such as Pro and Expert) with additional features. Current plans and prices are shown in the App and on our website.
• Paid plans are billed through Shopify’s billing system and appear on your Shopify invoice. Shopify’s billing terms apply to payment, currency and taxes.
• Free trials, where offered, convert to the selected paid plan at the end of the trial unless you cancel before it ends.
• You can change or cancel your plan at any time in the App, or by uninstalling the App. Cancellation takes effect at the end of the current billing period. Fees already charged are not refunded, except where required by law or by Shopify’s policies.
• We may change prices for future billing periods. We will notify you in advance, and you can cancel before the new price applies.

5. AI-Generated Content

The App uses artificial intelligence to generate text. AI output can be inaccurate, incomplete or similar to content generated for others.

• You are responsible for reviewing generated content before you publish it, including product claims, legal statements, prices and trademarks.
• We do not guarantee any particular search ranking, traffic or sales results.
• As between you and us, you own the content you publish to your store, including generated content, to the extent permitted by law.

6. Your Content and Data

You keep all rights to the content and data you provide to the App, such as brand texts, store data and settings (“Merchant Content”). You grant us a non-exclusive, worldwide license to use Merchant Content only as needed to operate, secure and support the App for you.

You confirm that you have the rights needed to provide Merchant Content and that it does not infringe the rights of others.

How we handle personal data is described in our Privacy Policy.

7. Third-Party Services

The App relies on third-party services, including Shopify, Google (Search Console and Analytics, only if you connect them) and AI processing providers. Your use of Google services is subject to Google’s terms.

We are not responsible for outages, changes or data provided by these third-party services. If a third party changes or discontinues its service, we may need to change or remove the related feature.

8. Acceptable Use

You agree not to:

• use the App for unlawful, misleading or infringing content
• attempt to access other merchants’ data or circumvent security, plan limits or billing
• reverse engineer, overload or disrupt the App or its infrastructure
• resell or sublicense the App without our written permission

We may suspend access if you breach these rules or if it is necessary to protect the App, other merchants or third parties. Where reasonable, we will notify you first.

9. Intellectual Property

The App, including its software, design, prompts and documentation, is owned by us or our licensors. We grant you a non-exclusive, non-transferable right to use the App for your store for the duration of your installation and in line with your plan.

10. Availability

We aim to keep the App available and reliable, but we do not guarantee uninterrupted or error-free operation. Maintenance, updates and third-party outages may cause temporary interruptions.

11. Liability

We are liable without limitation for damages caused intentionally or through gross negligence, for injury to life, body or health, under the German Product Liability Act, and where we have given a guarantee.

For slight negligence, we are only liable for breaches of essential contractual obligations (obligations whose fulfilment makes the proper performance of the contract possible and on which you may regularly rely). In that case, our liability is limited to the foreseeable damage typical for this type of contract.

Otherwise, our liability is excluded. These limitations also apply to our employees, representatives and agents.

12. Term and Termination

These Terms apply for as long as the App is installed on your store. You can end them at any time by uninstalling the App. We may end them with 30 days’ notice, or immediately for good cause, such as a serious breach of these Terms.

After uninstallation, your data is deleted as described in our Privacy Policy. Content already published to your store remains there.

13. Changes to These Terms

We may update these Terms, for example to reflect new features or legal requirements. We will notify you of material changes in advance through the App or by email. If you continue to use the App after the changes take effect, the updated Terms apply. If you do not agree, you can uninstall the App.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

If you are a merchant (Kaufmann), a legal entity under public law or have no general place of jurisdiction in Germany, the exclusive place of jurisdiction is Düsseldorf, Germany.

If any provision of these Terms is invalid, the remaining provisions remain in effect.

15. Contact

Questions about these Terms can be sent to: support@voices-seo.app